𝐖𝐡𝐢𝐥𝐞 𝐀𝐈 𝐄𝐚𝐭𝐬 𝐎𝐮𝐫 𝐋𝐮𝐧𝐜𝐡 !

The MT's CEO in an interview with JCA in today's Week end is bragging about a major AI advance in Mauritius by his use of an AI agent in the MT call centre, similar to the one described in the attached article -AI in the offshoring industry in Philippines.

𝗘𝘅𝘁𝗿𝗮𝗰𝘁: “𝙄𝙛 𝙩𝙝𝙚 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮’𝙨 𝙧𝙚𝙫𝙚𝙣𝙪𝙚𝙨 𝙡𝙤𝙤𝙠 𝙝𝙚𝙖𝙡𝙩𝙝𝙮 𝙛𝙤𝙧 𝙣𝙤𝙬, 𝙩𝙝𝙚𝙧𝙚 𝙖𝙧𝙚 𝙣𝙤𝙣𝙚𝙩𝙝𝙚𝙡𝙚𝙨𝙨 𝙧𝙚𝙖𝙨𝙤𝙣𝙨 𝙩𝙤 𝙩𝙝𝙞𝙣𝙠 𝙞𝙩 𝙬𝙞𝙡𝙡 𝙗𝙚𝙘𝙤𝙢𝙚 𝙖 𝙡𝙚𝙨𝙨 𝙚𝙛𝙛𝙚𝙘𝙩𝙞𝙫𝙚 𝙚𝙣𝙜𝙞𝙣𝙚 𝙛𝙤𝙧 𝙘𝙧𝙚𝙖𝙩𝙞𝙣𝙜 𝙟𝙤𝙗𝙨. 𝙊𝙛𝙛𝙨𝙝𝙤𝙧𝙚 𝙛𝙞𝙧𝙢𝙨 𝙞𝙣 𝙩𝙝𝙚 𝙋𝙝𝙞𝙡𝙞𝙥𝙥𝙞𝙣𝙚𝙨 𝙖𝙙𝙢𝙞𝙩 𝙩𝙝𝙖𝙩 𝙖𝙞 𝙞𝙨 𝙨𝙩𝙖𝙧𝙩𝙞𝙣𝙜 𝙩𝙤 𝙖𝙪𝙩𝙤𝙢𝙖𝙩𝙚 𝙖𝙬𝙖𝙮 “𝙩𝙞𝙚𝙧 𝙤𝙣𝙚” 𝙬𝙤𝙧𝙠 𝙞𝙣𝙫𝙤𝙡𝙫𝙞𝙣𝙜 𝙨𝙞𝙢𝙥𝙡𝙚 𝙩𝙖𝙨𝙠𝙨 𝙨𝙪𝙘𝙝 𝙖𝙨 𝙙𝙖𝙩𝙖 𝙚𝙣𝙩𝙧𝙮 𝙤𝙧 𝙖𝙣𝙨𝙬𝙚𝙧𝙞𝙣𝙜 𝙗𝙖𝙨𝙞𝙘 𝙞𝙣𝙦𝙪𝙞𝙧𝙞𝙚𝙨. 𝙉𝙚𝙬 𝙧𝙤𝙡𝙚𝙨 𝙞𝙣 𝙖𝙘𝙘𝙤𝙪𝙣𝙩𝙞𝙣𝙜 𝙤𝙧 𝙝𝙚𝙖𝙡𝙩𝙝 𝙘𝙖𝙧𝙚 𝙖𝙧𝙚 𝙗𝙚𝙩𝙩𝙚𝙧-𝙥𝙖𝙞𝙙, 𝙗𝙪𝙩 𝙢𝙖𝙮 𝙣𝙤𝙩 𝙚𝙣𝙙 𝙪𝙥 𝙖𝙨 𝙣𝙪𝙢𝙚𝙧𝙤𝙪𝙨 𝙖𝙨 𝙩𝙝𝙤𝙨𝙚 𝙡𝙤𝙨𝙩. 𝙞𝙗𝙥𝙖𝙥 𝙥𝙧𝙚𝙙𝙞𝙘𝙩𝙨 𝙩𝙝𝙖𝙩 𝙩𝙝𝙚 𝙣𝙪𝙢𝙗𝙚𝙧 𝙤𝙛 𝙥𝙚𝙤𝙥𝙡𝙚 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙙 𝙞𝙣 𝙤𝙛𝙛𝙨𝙝𝙤𝙧𝙚 𝙬𝙤𝙧𝙠 𝙞𝙣 𝙩𝙝𝙚 𝙋𝙝𝙞𝙡𝙞𝙥𝙥𝙞𝙣𝙚𝙨 𝙬𝙞𝙡𝙡 𝙜𝙧𝙤𝙬 𝙤𝙣𝙡𝙮 3% 𝙩𝙝𝙞𝙨 𝙮𝙚𝙖𝙧, 𝙙𝙤𝙬𝙣 𝙛𝙧𝙤𝙢 7% 𝙞𝙣 2024. 𝙏𝙝𝙚 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮 𝙤𝙣𝙘𝙚 𝙩𝙖𝙡𝙠𝙚𝙙 𝙤𝙛 𝙝𝙖𝙫𝙞𝙣𝙜 2.5𝙢 𝙚𝙢𝙥𝙡𝙤𝙮𝙚𝙚𝙨 𝙗𝙮 2028; 𝙞𝙣 𝙅𝙪𝙡𝙮 𝙞𝙩 𝙘𝙪𝙩 𝙞𝙩𝙨 𝙗𝙚𝙨𝙩-𝙘𝙖𝙨𝙚 𝙥𝙧𝙤𝙟𝙚𝙘𝙩𝙞𝙤𝙣 𝙩𝙤 2.14𝙢 …..𝙎𝙤𝙢𝙚 𝙬𝙤𝙧𝙧𝙮 𝙩𝙝𝙖𝙩 𝙩𝙝𝙚 𝙜𝙧𝙖𝙙𝙪𝙖𝙡 𝙙𝙞𝙨𝙖𝙥𝙥𝙚𝙖𝙧𝙖𝙣𝙘𝙚 𝙤𝙛 𝙗𝙤𝙩𝙩𝙤𝙢-𝙧𝙪𝙣𝙜 𝙬𝙤𝙧𝙠 𝙞𝙨 𝙜𝙤𝙞𝙣𝙜 𝙩𝙤 𝙢𝙖𝙠𝙚 𝙞𝙩 𝙝𝙖𝙧𝙙𝙚𝙧 𝙛𝙤𝙧 𝙁𝙞𝙡𝙞𝙥𝙞𝙣𝙤𝙨 𝙩𝙤 𝙖𝙘𝙦𝙪𝙞𝙧𝙚 𝙞𝙢𝙥𝙤𝙧𝙩𝙖𝙣𝙩 𝙨𝙠𝙞𝙡𝙡𝙨. 𝙎𝙩𝙖𝙧𝙩𝙞𝙣𝙜 𝙞𝙣 𝙖 𝙗𝙖𝙨𝙞𝙘 𝙘𝙖𝙡𝙡-𝙘𝙚𝙣𝙩𝙧𝙚 𝙟𝙤𝙗 𝙖𝙣𝙙 𝙬𝙤𝙧𝙠𝙞𝙣𝙜 𝙪𝙥 𝙝𝙖𝙨 𝙡𝙤𝙣𝙜 𝙗𝙚𝙚𝙣 𝙖 𝙬𝙖𝙮 𝙛𝙤𝙧 𝙁𝙞𝙡𝙞𝙥𝙞𝙣𝙤𝙨 𝙩𝙤 𝙧𝙞𝙨𝙚 “𝙛𝙧𝙤𝙢 𝙢𝙞𝙣𝙞𝙢𝙪𝙢 𝙬𝙖𝙜𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙢𝙞𝙙𝙙𝙡𝙚 𝙘𝙡𝙖𝙨𝙨”, 𝙨𝙖𝙮𝙨 𝘿𝙖𝙫𝙞𝙙 𝙎𝙪𝙙𝙤𝙡𝙨𝙠𝙮 𝙤𝙛 𝘽𝙤𝙡𝙙𝙧, 𝙖𝙣𝙤𝙩𝙝𝙚𝙧 𝙤𝙛𝙛𝙨𝙝𝙤𝙧𝙞𝙣𝙜 𝙛𝙞𝙧𝙢. 𝘽𝙪𝙩 𝙣𝙤𝙬 𝙝𝙚 𝙬𝙤𝙧𝙧𝙞𝙚𝙨 𝙩𝙝𝙖𝙩 “𝙩𝙝𝙚 𝙚𝙣𝙩𝙧𝙮-𝙡𝙚𝙫𝙚𝙡 𝙧𝙤𝙪𝙩𝙚 𝙙𝙤𝙚𝙨𝙣’𝙩 𝙚𝙭𝙞𝙨𝙩”

Indeed, foreign outsourced call centre, accounts and data processing business in Mauritius are already dead.

This guy (a former events manager in Singapore) is a master of deception - close to the Gang of Five. An MoU between MT and Amazon Web services was also misleadingly made to sound like a great step forward in IT development .

And Mtius is also planning for an AI data centre and AI businesses at Cote d’Or!

𝐋𝐞𝐭’𝐬 𝐤𝐞𝐞𝐩 𝐝𝐫𝐞𝐚𝐦𝐢𝐧𝐠 𝐰𝐡𝐢𝐥𝐞 𝐀𝐈 𝐞𝐚𝐭𝐬 𝐨𝐮𝐫 𝐥𝐮𝐧𝐜𝐡!

https://www.economist.com/asia/2026/08/06/the-philippines-big-offshoring-industry-is-growing-despite-ai?giftId=OGJlMWM2MTMtNzdkZi00OGJlLWE0N2MtYzM0YmJkNDY4YjE1&utm_campaign=gifted_article&fbclid=IwY2xjawTyW2BwZG9mBWV4dG4DYWVtAjExAHNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR7Qp350Ur9CEW8GyuwAljTnuhXDP2qU9TksyTLMfIkPiBdFy-BTp5UGHEEKLQ_aem_ib4xuw64uG5XfCk2KnGF7Q